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FAQ

  • What payment methods do you accept?
    A: We accept major credit cards, PayPal, and google Pay.
  • What is your return policy?
    A: Eligibility for Returns: Our return policy allows Items can be returned within 5 days of delivery. Products must be unused, unworn, unwashed, and in original condition with all tags attached. Certain items such as innerwear, accessories, and custom-made orders are non-returnable for hygiene and customization reasons. Return Process: Email our customer support at info@eglazefashion.com with your order details and reason for return. Our team will guide you through the return process, including providing a return shipping label if applicable. For international returns (UAE, Canada, USA), customers are responsible for return shipping costs unless the product is defective or incorrect. Refunds: Once your return is received and inspected, we will process your refund. Refunds will be credited back to your original payment method within 7-10 business days. Shipping costs are non-refundable, except in cases of damaged or incorrect items. Exchanges: before returning the items submit unboxing video for payment approval If you need a different size or color, we recommend returning the original item for a refund and placing a new order. We value your satisfaction and strive to make every purchase perfect. Should you have any questions or concerns, feel free to contact us at info@eglazefashion.com.
  • How do I track my order?
    A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the delivery status of your order on the website.
  • What if I ordered the wrong size or color?
    A: If you need to exchange an item for a different size or color, please contact our customer service team within 2 days of purchase. We will do our best to accommodate your request, but exchange availability is subject to stock levels.
  • Do you offer free shipping?
    Please check our shipping policy Page
  • How do I care for my clothing items?
    A: We recommend checking the care label on each item for specific care instructions. In general, we recommend washing items in cold water and tumble drying on low heat to extend the life of your clothing.
  • Can I cancel my order?
    A: If you need to cancel your order, please contact our customer service team as soon as possible. If your order has already been shipped, we may not be able to cancel it.
  • What if an item is out of stock?
    A: If an item is out of stock, you can sign up to be notified when it becomes available again. We restock our inventory regularly, so check back frequently for updated availability.
  • What if I have a question or concern about my order?
    A: Our customer service team is available to assist you with any questions or concerns you may have. You can reach us via email, phone, or live chat on our website.
  • When will I receive my order from Eglaze fashion?
    At Eglaze Fashion, we work hard to ensure timely delivery of your fashion items. Here's what you can expect: Processing Time: Orders are typically processed and dispatched within 7-8 business days of purchase. Shipping Time: Domestic Orders (within Kerala): Delivery usually takes 5-9 business days after dispatch. International Orders (UAE, Canada, USA): Delivery typically takes 7-15 business days, depending on the shipping destination. Tracking Your Order: Once your order is shipped, you’ll receive a confirmation email with a tracking number to follow your package’s journey. Please note that shipping times may vary slightly due to customs clearance for international orders or any unforeseen delays. If you have any questions or need assistance with your order, feel free to contact our support team at info@eglazefashion.com
  • Do you offer gift cards?
    A: Yes, we offer gift cards in various denominations. Amount in ₹ 1000,₹ 2500,₹ 5000They can be purchased and redeemed on our website.
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